Returns Policy – ShelvingCompany.co.uk

We want you to be completely satisfied with your purchase. If for any reason you are not happy, our returns process is straightforward. Please read the information below to understand your rights and responsibilities.

1. Your Right to Cancel

If you are a consumer purchasing online non bespoke items, you have the right to cancel your order within 14 calendar days from the day after you receive the goods.

• To cancel, please notify us in writing by email at mail@shelvingcompany.co.uk.

• You must return the goods within 14 days of notifying us.

• You are responsible for the cost of return shipping unless the goods are faulty or incorrect.

2. Condition of Returned Goods

To be eligible for a refund:

• Items must be unused, in their original packaging, and in a resaleable condition.

• We cannot accept returns of items that have been assembled, installed, or modified.

• Please include your order number and contact details with the return.

3. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or not as described:

• Contact us within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or full refund, including return shipping costs.

4. Exclusions

We cannot accept returns for:

• Made-to-order or customised items.

• Items returned outside the 14-day return period without prior agreement.

5. Refunds

• Refunds will be processed within 14 days of receiving the returned goods.

• Funds will be returned via the original payment method.

6. How to Return an Item

Please contact us first so we can provide a returns authorisation and the correct return address. Items returned without prior notification may not be processed.

Email: mail@shelvingcompany.co.uk
Phone: 07958537989

ShelvingCompany.co.uk is committed to fair, transparent, and hassle-free returns. Your satisfaction is important to us.